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Terms and Conditions

Refund Policy

We cannot accept returns of fresh produce once our delivery driver has left your premises. Should our products not meet your expectations please email us as soon as possible. You must call us on day of delivery for a refund or replacement products should you be unsatisfied for any reason. The food we deliver is made-to-order and delivered to you for consumption on that same day or frozen where appropriate.

Privacy Policy

This notice describes how Frederick’s Farm Boxes processes your personal data, as a controller. Our address is J3 Peek Business Centre, Bishop's Stortford, Hertfordshire, CM23 5RG. Please see “Contact Us” below for contact details for specific matters.

You have the right to object to some of the processing which Frederick’s Farm Boxes carries out. More information about your rights and how to exercise them is set out in the section headed “Your rights” below.

This notice applies to:

Summary of the purposes for processing your personal data and the legal basis for doing so:

To fulfil the above purposes:

Your rights

You also have the qualified right to:

Where you exercise any of your rights, we will process your personal data to comply with your request in accordance with our legal obligations.

You have the right to lodge a complaint with a data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner.

We may provide additional information during the ordering process and other points at which we collect your personal data.

If you wish to exercise your rights:

Please visit our ‘contact us’ page where you can email or call us. 

Personal information we collect

We collect personal information when you book with us or request or use our services. This includes visits to our retail premises, using our websites or apps, or corresponding with us. We may also receive personal data about you from another source. This includes:

Third parties that we receive personal data from may include:

How do we use your information, and what is the legal basis for this use?

To fulfil a contract, or take steps linked to a contract. This is relevant when you want to make a booking or order with us; or receive other products and services from us such as meals and includes:

If the information we request is not provided, we may not be able to enter into or comply with a contract or our legal obligations.

In our legitimate interests regarding the conduct of our business, in particular:

Ensuring customer satisfaction, maintaining goodwill and dispute resolution

To protect our business and prevent fraud

For business performance and improvement

Safety & Security of our Customers and Employees

Legal and Regulatory purposes

Where you give us consent:

For purposes which are required by law:

To protect your vital interests or those of another person:

Group companies

We may share your personal data other companies in Frederick’s Farm Boxes group for administering services & products.

Other Parties

Personal data may be shared with regulators, government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim or regulatory purposes.

We disclose your personal data to payment providers, technology providers, insurers, and other specialist professional and technical advisers, to manage your bookings, arrange payments, and provide services.

With your consent, we will also disclose your personal data to Ombudsman services and Citizens’ Advice.

Restructure and sale

We may restructure our internal group of companies so that different group companies run our business and related services. If this happens we will let you know and your data may be shared with such company and processed as set out in this notice.

If the business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

What rights do I have?

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw your consent.

We will continue to process your personal data for other purposes on a different lawful basis (other than consent) where that applies.

In some cases, we can send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, and any profiling we carry out for direct marketing, at any time. You can do this by clicking on the 'unsubscribe' link located in the footer of every marketing email or text.

Where you have a relationship with another organisation, such as a social media platform like Facebook, we may ask them to send marketing to you. If you object to receiving marketing from us we will stop marketing to you. However, please contact the organisation directly if you want to withdraw your consent to such organisation marketing to you.

Other qualified rights

These rights may be limited, for example if fulfilling your request would reveal personal data about another person or you ask us to erase information which we are required by law to keep. Where you object to us processing personal information, we may have a compelling justification for processing it. Relevant exemptions are also included within the data protection laws that apply in the UK. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, you can get in touch with us using the details set out below. If you have concerns, you have the right to complain to the data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner. Details of all EU supervisory authorities can be found at:

http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

How long will you retain my personal data?

We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual or legal rights or where it is in your or another party’s vital interests or in our legitimate interests. Where we process personal data based on your consent, we will retain it only for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.

The period for which we will retain your personal data depends on the purposes for which we are processing it and where the same personal data is processed for two or more purposes, we will retain it for the longest period. For example, we retain:

You have the qualified right to request deletion of your personal data at any time, or we may choose or be obliged to erase your personal data earlier, for example, if we no longer need to process it.

Cookies and other similar technologies we use

Information about the first and third parties’ cookies and other technologies we use is available in our ‘Cookie Notice’.

How do I get in touch with you?

General data protection queries

If you have any queries about the way we process your personal data. You can get in touch at [email protected].

Exercise of rights

If you have any queries about or want to exercise any of your rights, please see the ‘Contact Us’ page on our website.

Booking and general enquiries

For any queries relating to your booking please contact us on 01279 654125 or [email protected].

This Privacy Notice was last updated on 19/11/2020. Any changes to this Privacy Notice will be communicated on our website.

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